Shipping Policy – wellmadeshoe.com
Thank you for shopping at wellmadeshoe.com. This Shipping Policy applies to all purchases of Well-Made Shoe products. We believe that clear, honest information helps you shop with confidence. Please read the following details carefully. (Note: This page does not contain specific shipping costs, delivery dates, or return charges, as those may vary by order and location. For exact information related to your purchase, please refer to your order confirmation or our checkout page.)
Order Processing
Once you place an order on wellmadeshoe.com for any Well-Made Shoe product, our team begins preparing it for shipment. We process orders during regular business days. Orders placed on weekends or public holidays will begin processing on the next business day.
After your order is submitted, you will receive an email confirmation acknowledging that we have received your request. This does not yet guarantee shipment but confirms that your Well-Made Shoe purchase is in our system.
Order Verification
For the protection of our customers and to prevent fraud, wellmadeshoe.com may perform routine order verification before shipping any Well-Made Shoe product. In rare cases, this may add a small delay. If additional information is needed, we will contact you using the details you provided at checkout. Once verification is complete, your order moves to our fulfillment team.
Shipment Confirmation and Tracking
When your Well-Made Shoe order leaves our fulfillment center, we will send you a shipment confirmation. This message will include a tracking number and a link to the carrier’s website. You can use this information to monitor the progress of your delivery. Please allow a few hours after receiving the confirmation for tracking information to update on the carrier’s system.
Carriers and Delivery Area
wellmadeshoe.com partners with reputable national and regional carriers to deliver Well-Made Shoe products safely. We currently ship to many locations worldwide. During checkout, you will be informed whether we can ship to your specific address. Some remote or difficult-to-reach areas may have limited carrier options. For such locations, we will notify you as soon as possible.
Incomplete or Incorrect Address
You are responsible for providing a complete and accurate shipping address when ordering Well-Made Shoe products from wellmadeshoe.com. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment. Additional charges may apply for reshipment in such cases. Please double-check your address before finalizing your order.
Lost, Stolen, or Delayed Packages
Once a Well-Made Shoe order has been handed over to the carrier, wellmadeshoe.com is not directly responsible for delays caused by weather, customs, carrier strikes, or other unforeseen events. However, we are committed to helping you resolve any serious delivery issues. If your tracking information shows “delivered” but you have not received your Well-Made Shoe package, please check with neighbors or building management first. If the package remains missing, contact us through our website immediately. We will open an investigation with the carrier on your behalf.
Customs, Duties, and Taxes
For international orders of Well-Made Shoe products, customs fees, import duties, or local taxes may apply. These charges are not collected by wellmadeshoe.com and are not included in the price of the Well-Made Shoe product. They are the sole responsibility of the recipient. Customs policies vary widely by country, so we recommend contacting your local customs office for more information before placing an order.
Multiple Shipments
If you order more than one Well-Made Shoe product, wellmadeshoe.com may occasionally send your items in separate shipments. This is done to ensure the fastest possible delivery for each item. You will receive a separate tracking number for each shipment. You will not be charged any additional fees for split shipments beyond what was quoted at checkout.
Undeliverable Packages
If a carrier cannot deliver your Well-Made Shoe package due to an incorrect address, refusal to pay customs duties, or failure to pick up the package from a local depot, the order will be returned to wellmadeshoe.com. Once returned, we will contact you to arrange a new shipment. Any return shipping costs and reshipment fees will be your responsibility in such cases.
Damaged in Transit
Although we pack every Well-Made Shoe product with care, damage during transit can sometimes occur. If your package arrives visibly damaged, please take photos of the outer box and the Well-Made Shoe product inside. Then contact us immediately through the form on wellmadeshoe.com. We will work with the carrier and with you to find a fair solution.
Policy Updates
wellmadeshoe.com reserves the right to update this Shipping Policy at any time. Changes will take effect as soon as they are posted on this page. The version in effect at the time you place your order for any Well-Made Shoe product will apply to that order.