Return Policy – wellmadeshoe.com
At wellmadeshoe.com, your satisfaction with every Well-Made Shoe purchase is our top priority. We understand that sometimes a product may not meet your expectations, or you may simply change your mind. This Return Policy explains your rights and obligations when returning Well-Made Shoe products. Please read it carefully. (Note: This page does not contain specific return postage fees, as those may vary. For details on any costs associated with your return, please refer to your order confirmation or the Returns Portal on our website.)
Eligibility for Returns
To be eligible for a return, your Well-Made Shoe product must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- The original packaging (including the shoe box, dust bags, and any enclosed documentation) must be intact and undamaged.
- The return request must be initiated within the time period specified during checkout or in your order confirmation email.
- Well-Made Shoe products marked as “final sale” or “non-returnable” at the time of purchase cannot be returned unless they arrive defective.
We reserve the right to refuse returns that do not meet these criteria.
Change of Mind Returns
If you decide that a Well-Made Shoe product is not right for you, we gladly accept change-of-mind returns. You are welcome to exchange the item for a different size or style, or receive a refund to your original payment method. Change-of-mind returns must comply with the eligibility conditions above. Any costs associated with returning the item are the responsibility of the customer. Those costs will be deducted from your refund or charged separately, as disclosed at the time of your return request.
Defective or Incorrect Items
We take great pride in the quality of every Well-Made Shoe product sold on wellmadeshoe.com. In the unlikely event that you receive a defective item (e.g., loose stitching, sole separation, or damaged leather) or the wrong product (incorrect size, color, or style), please contact us immediately through the Returns Portal on our website.
For defective or incorrect Well-Made Shoe items, we will cover all return-related costs. You will not be charged for the return of such items. Once we receive and inspect the product, we will offer you a full refund or a replacement at no additional cost. Please provide photos or a short description of the defect when submitting your request.
How to Initiate a Return
To return a Well-Made Shoe product purchased from wellmadeshoe.com, follow these simple steps:
- Log into your account on wellmadeshoe.com or locate your order confirmation email.
- Click on the “Return Items” link or visit our Returns Portal.
- Select the Well-Made Shoe product(s) you wish to return and choose a reason for the return.
- Indicate whether you want a refund, exchange, or store credit.
- Follow the instructions provided to package your item securely.
- Affix the return label (if one is provided) to your package.
- Drop off the package at the designated carrier location.
Please do not send your return back to us without first obtaining a return authorization. Unauthorized returns may not be processed.
Condition of Returned Footwear
We ask that you try on your Well-Made Shoe products on a clean, soft surface (such as a carpet or rug) to avoid marking the soles. Shoes with scratched, scuffed, or dirty soles will not be accepted for return. The original shoe box must not be used as the outer shipping box. Please place the shoe box inside a protective shipping carton. Any writing, tape, or labels applied directly to the Well-Made Shoe box may make the return ineligible.
Refunds and Processing Time
Once we receive your returned Well-Made Shoe product at our returns facility, please allow time for inspection. After the item is approved, refunds are issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer. Store credit, if chosen, is typically issued more quickly. You will receive an email confirmation once your refund or credit has been processed.
Exchanges
If you need a different size or color of a Well-Made Shoe product, the fastest way is to return the original item for store credit and then place a new order. Alternatively, you may request a direct exchange through the Returns Portal. Direct exchanges are subject to product availability. If the requested exchange item is out of stock, we will issue a refund or store credit instead.
Non-Returnable Items
The following items cannot be returned to wellmadeshoe.com:
- Any Well-Made Shoe product showing visible signs of wear, including scuffed soles or stretched leather.
- Products returned without their original packaging or with damaged shoe boxes.
- Items marked as “final sale” or “clearance” at the time of purchase.
- Returns received without a valid return authorization number.
International Returns
For customers outside our domestic shipping zone, returning a Well-Made Shoe product may require additional steps. Please start your return request through the Returns Portal on wellmadeshoe.com. International return postage costs are the responsibility of the customer unless the return is due to a defect or our error. Customs duties originally paid are generally non-refundable by us; you would need to contact your local customs authority.
Policy Updates
wellmadeshoe.com may update this Return Policy from time to time. The version in effect at the time you purchased your Well-Made Shoe product will govern your return. Please review this page periodically for changes.
Questions About Returns?
If anything in this Return Policy is unclear, or if you need help returning a Well-Made Shoe product, please visit the Contact page on wellmadeshoe.com. We are here to help make your return as smooth as possible. Thank you again for choosing wellmadeshoe.com.